Learn Your ESB2
Find answers, troubleshoot issues, and get your system running at peak performance
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FAQ's
Find quick answers to the most common questions about your Ernest Sports system.
Calibration takes just a few minutes and ensures accurate data from your first swing. Follow the step-by-step guide in your setup documentation or visit our Learning Center for detailed instructions. Proper calibration is the foundation of everything that follows.
Check your calibration first, then verify your system is level and positioned correctly. Environmental factors like lighting can sometimes affect readings. Our Troubleshooting section walks you through diagnostics step by step.
Most Ernest Sports systems work best indoors or in covered bays where lighting is consistent. Direct sunlight and extreme weather can impact sensor performance. Check your product's Tech Specs for specific environmental requirements.
We release updates regularly to improve accuracy and add features. Check the Downloads section monthly or enable automatic updates in your system settings. Staying current ensures you get the best performance.
Every system comes with the launch monitor, mounting hardware, calibration tools, and access to our software platform. Your product page lists everything in the box. Additional accessories are available for purchase separately.
Use the setup app to scan and connect to your network during initial configuration. If you lose connection, restart both your system and router, then reconnect through the app. Stable WiFi is essential for real-time data streaming.
Yes, create separate user profiles within the software so each golfer has their own data and settings. This works well for families, coaching scenarios, and training facilities. Each profile maintains independent swing histories and analytics.
All Ernest Sports products include a one-year manufacturer's warranty covering defects in materials and workmanship. Extended warranty options are available at purchase. Review your product documentation for specific coverage details.
Our systems are calibrated to professional standards used by tour professionals and coaching facilities. Accuracy depends on proper setup, calibration, and environmental conditions. See your product's Tech Specs for detailed accuracy specifications.
Yes, we provide setup guides, video tutorials, and live support to help you master your system. Our Learning Center covers everything from basics to advanced analytics. Coaches and facilities can request specialized training sessions.
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