Learn your tour Plus 2

Find answers, troubleshoot issues, and get your system running at peak performance

Resources
https://vimeo.com/473844931?fl=pl&fe=vl

Removing your hands from the ball

Tip#4 to help you use your Tour Plus 2
Resources
https://vimeo.com/473846144?fl=pl&fe=vl

Low charge on the battery

Tip #3 to help you with your Tour Plus 2
Resources
https://vimeo.com/473845568?fl=pl&fe=vl

Ball recognition zone

Tip #2 for your Tour Plus 2
Resources
https://vimeo.com/473846813?fl=pl&fe=vl

Alignment

Tip #1 for your tour plus. Straight line logo alignment so that the Tour Plus can provide more accurate data.

FAQ's

Find quick answers to the most common issues our users encounter.

How do I calibrate?

Calibration takes minutes and requires a flat surface and good lighting. Follow the setup guide that came with your system for step-by-step instructions. Contact support if you hit any snags.

What data matters most?

Ball speed, launch angle, and spin rate form the foundation of your swing analysis. Our metrics glossary breaks down every measurement so you understand what you're seeing. Trust the numbers.

Can I use this outdoors?

Our systems work best indoors where lighting stays consistent. Outdoor use is possible but requires careful setup and ideal conditions. Check your product manual for specific environmental requirements.

How often should I update?

Software updates arrive regularly with improvements and new features. We recommend installing them as they become available. Updates are free and take just a few minutes to complete.

What's the warranty coverage?

All Ernest Sports systems come with comprehensive coverage for manufacturing defects. Warranty details vary by product, so check your documentation or reach out to our team. We stand behind our equipment.

Our support team is ready to assist with any question.

Start with the setup guide included in your box. Place your system on a level surface, ensure adequate lighting, and run the calibration routine. Most users are collecting data within their first session.

How do I start?

Ball speed tells you how hard you're hitting it. Launch angle shows your trajectory. Spin rate reveals the rotation on the ball. These three metrics form the core of understanding your swing.

Which metrics matter?

Check your product manual for environmental specifications. Most systems perform best indoors with consistent lighting and stable conditions. Outdoor use is possible but demands careful setup and ideal weather.

Can I use it outside?

New software arrives regularly with performance improvements and feature additions. Install updates as they release to keep your system running at peak efficiency. The process takes minutes and costs nothing.

When should I update?

Every Ernest Sports system carries comprehensive warranty protection against manufacturing defects. Coverage terms depend on your specific product model. Contact our team to review your warranty details.

Need more help?

Still have questions? We're standing by.

Contact
Support

Open a ticket

We typically respond in 48 hours

info@ernestsports.com
Toll Free: 855-354-GOLF (4653)
110 Technology Parkway, Suite 100, Peachtree Corners, GA 30092
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